Issue Resolution for Misprinted/Damaged/Defective Items:

We stand behind the quality of our products. If you receive an item that is misprinted, damaged, or defective, please let us know within 30 days of receipt. We’re committed to addressing and resolving your concerns at our expense.

Lost Packages:

For items lost in transit, please report the issue no later than 30 days from the expected delivery date. We’ll work diligently to resolve the matter.

Returning Your Order:

Should you encounter any issues with your order, we encourage you to report the problem.

Unclaimed Shipments:

Shipments that are not claimed and are returned will require a reshipment fee for redelivery to you or your customer.

Sealed Goods:

We cannot accept returns on sealed goods, such as face masks, that are not suitable for return due to health or hygiene reasons. These items will not be eligible for reshipping and will be responsibly disposed of.

Customer-Initiated Returns:

We encourage customers to reach out before returning any products. Our policy does not cover returns for buyer’s remorse, with the exception of specific regions where consumer protection laws apply. For returns due to size issues or similar concerns, you may need to place a new order for the correct item at your own cost.

EU Consumer Notice:

For our EU consumers, please note that the right of withdrawal may not apply to goods made to your specifications or clearly personalized, and sealed goods which were unsealed after delivery.